Privacy Policy
01 — Introduction
Evolvix (“we”, “our”, “us”) is Dubai’s leading AI automation and digital solutions company. We provide services including AI automation, SaaS platforms, digital marketing, web and e-commerce development, custom ERP & CRM software, cybersecurity, and UI/UX design.
Evolvix (“we”, “our”, “us”) is Dubai’s leading AI automation and digital solutions company. We provide services including AI automation, SaaS platforms, digital marketing, web and e-commerce development, custom ERP & CRM software, cybersecurity, and UI/UX design.
02 — Information We Collect
We collect information in the following categories:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, company name, job title |
| Contact Data | Email address, phone number, WhatsApp number, billing/postal address |
| Technical Data | IP address, browser type, device type, operating system, referral URL, pages visited |
| Usage Data | Information about how you interact with our website and services |
| Communication Data | Messages, emails, enquiries, project briefs, feedback you send us |
| Marketing Data | Your preferences for receiving marketing and communications from us |
| Project Data | Files, assets, business information, requirements shared during service delivery |
03 — How We Use Your Data
We use your personal information for the following purposes:
- Service delivery: To provide, manage, and deliver the services you have requested or contracted with us.
- Client communication: To respond to enquiries, provide project updates, send quotes, and coordinate with you.
- Marketing & business development: To send relevant information about our services, case studies, and offers — only where you have consented or where we have a legitimate interest.
- Website improvement: To analyse traffic, understand user behaviour, and improve our website experience.
- Compliance & legal obligations: To meet our obligations under UAE law and other applicable regulations.
- Security: To protect against fraud, unauthorised access, and cyber threats.
- Business operations: For internal record-keeping, invoicing, and financial administration.
04 — Legal Basis
We process your personal data under the following legal bases, in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable laws:
- Consent: Where you have given explicit consent (e.g., subscribing to marketing communications).
- Contract performance: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request.
- Legal obligation: Where processing is required to comply with a legal obligation.
- Legitimate interests: Where we have a legitimate business interest that is not overridden by your rights (e.g., fraud prevention, website analytics, direct marketing to existing clients)
05 — Sharing & Disclosure
We do not sell, rent, or trade your personal data. We may share your data with:
- Service providers & sub-contractors: Trusted third parties who assist in delivering our services (e.g., cloud hosting, payment processors, analytics platforms), bound by confidentiality agreements.
- Technology platforms: Tools such as CRM systems, project management software, and communication platforms used during service delivery.
- Professional advisers: Lawyers, auditors, and consultants bound by professional secrecy.
- Regulatory authorities: Where required by UAE law, court order, or government request.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
06 — Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
- Prospect/enquiry data: Up to 24 months from last contact if no engagement occurs.
- Client project data: For the duration of the contract plus 5 years thereafter for legal and business records.
- Financial/invoicing records: As required by UAE tax and corporate law (minimum 5 years).
- Marketing consent records: Until consent is withdrawn or 3 years from last interaction, whichever is earlier.
07 — Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site usage. The types of cookies we use include:
- Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). These are only set with your consent.
- Marketing cookies: Used to track campaign performance and deliver relevant content. These are only set with your consent.